Refund Policy

Last Updated: 17-Feb-2026

Latin Vibes Group

This Refund Policy applies to all tickets purchased for Latin Vibes Group events, including our nightclub events, concerts and artist tours, boat parties, beach parties, bar crawls, and Fiesta Perreo USA Tour shows. Please read it before completing your purchase. This policy should be read together with our Terms & Conditions.

1. All Sales Are Final

All ticket sales are final and non-refundable. By completing a purchase, you acknowledge and agree that no refunds, exchanges, or credits will be issued except in the limited situations described in this policy.

Refunds will not be issued for:

Change of plans or inability to attend
Missed events or late arrival
Denied entry due to age restrictions or lack of a valid government-issued photo ID
Removal from an event for violating venue rules or our code of conduct
Dissatisfaction with music, crowd size, wait times, or overall experience
Weather conditions, traffic, parking, or transportation issues
Personal or medical reasons

All events in the United States are strictly 21+. Please verify that everyone in your group meets the age requirement before purchasing — tickets for guests who are denied entry at the door will not be refunded.

2. Event Cancellation

If an event is officially canceled by Latin Vibes Group and not rescheduled, ticket holders will be notified by email and may receive, at our discretion:

A credit toward a future Latin Vibes Group event, or
A refund of the ticket face value to the original payment method

Processing fees and service charges are non-refundable. Refunds, when approved, are issued within 7–14 business days to the original payment method.

3. Postponed or Rescheduled Events

If an event is postponed or moved to a new date, your ticket will automatically remain valid for the rescheduled date. No action is required on your part.

If you cannot attend the new date, you may contact us within 7 days of the reschedule announcement to request a credit toward a future event. Requests made after this window will not be accepted. A postponement or reschedule does not by itself qualify for a refund.

4. Venue or Lineup Changes

Latin Vibes Group reserves the right to change the venue, modify the event date or time, and update DJs, performers, or the entertainment lineup. Such changes do not qualify for a refund.

For concerts and artist tour events: if the headlining artist cancels their performance and the event does not proceed, the event will be treated as canceled or rescheduled under Sections 2 and 3. Changes to supporting acts, DJs, set times, or performance duration do not qualify for a refund.

5. Boat Parties & Outdoor Events

Boat parties, beach parties, rooftop events, and other outdoor events proceed rain or shine. Weather conditions do not qualify for a refund.

If severe weather or a safety directive forces us or the venue/vessel operator to cancel the event entirely, it will be treated as a canceled or rescheduled event under Sections 2 and 3. For boat parties, boarding closes at the advertised time — the vessel departs on schedule, and missed boarding will not be refunded.

6. Tickets Purchased Through Third-Party Platforms

Some of our events, including select Fiesta Perreo USA Tour dates, are ticketed through third-party platforms such as Universe. Tickets purchased through a third-party platform are subject to that platform’s refund and payment terms in addition to this policy. Refund requests for those orders must be initiated through the platform where the purchase was made.

We do not guarantee, and cannot refund, tickets purchased from unauthorized resellers or any source other than our official booking platform and listed ticketing partners.

7. Duplicate or Incorrect Charges

If you were charged more than once for the same order, or believe you were charged an incorrect amount, contact us within 7 days of the transaction at contact@latinvibesgroup.com with your order number and payment details. Verified duplicate or erroneous charges will be refunded in full to the original payment method.

8. Coupons, Discounts & Promotional Tickets

Discount codes, promotional offers, complimentary tickets, and rewards redemptions have no cash value and are non-refundable and non-transferable for cash. If a refund is approved on an order where a discount was applied, the refund amount will be the amount actually paid.

9. Chargebacks

Please contact us before disputing a charge with your bank. Initiating a chargeback on a valid ticket purchase without proper cause is a violation of our Terms & Conditions and may result in cancellation of your tickets and a permanent restriction from future Latin Vibes Group events.

10. How to Contact Us

For refund-related questions, include your full name, order number, event name, and the email used at checkout:

Email: contact@latinvibesgroup.com
Phone / WhatsApp: +1 (215) 986-6558
Contact form: https://latinvibesgroup.com/contact/

We aim to respond to all refund inquiries within 2–3 business days.